Is the item shows in picture the item I receive?
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background. the light and the display resolution and other reasons, pictures and objects may slightly colour difference, please in kind prevail. However,if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.
How do I know if my purchase was successful?
An email with an order confirmation will be sent to the email address that was given when completing the order. If you haven’t received your order confirmation, please check your spam folder. If you haven’t received your order confirmation, please contact us by emailing us and we come back to you as soon as possible!
Can I adjust my order?
Our goal is to send all orders as quickly as possible. Therefore, it’s infrequently that we have the possibility to adjust your order. If you want to adjust your order, please send us an email, with the following information: 1. Order number or the email address that you used when you placed your order. 2. What you wish to change in your order.
Are there any customs or duties fees that I need to pay when receiving my order?
You may encounter a customs or duty fee when receiving your order. This is not in the control of Jinrol and this fee will be dependent on your country.
Which payment options do you accept?
We accept PayPal as main payment method. If you don’t have paypal account, it doesn’t matter. PayPal also includes credit card payments (VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER). You can also pay via PayPal with you credit card or bank debit card. Payment can be submitted in any currency. Once your order is submitted, you will be redirected to PayPal’s page where you can make the payment.
Please key in the correct shipping address while checking out with PayPal. The order will be shipped to your PayPal address. If your home address (habitually receiving address) has been changed, please edit your PayPal address in time to avoid editing receiving address repeatedly while checking out with PayPal.
I have received the wrong item, what do I do?
We are sorry that we have sent you an item that is different to what you have ordered. Please contact us by email and we will do everything we can to correct our mistake.
I have received a damaged item, what do I do?
If you have received a delivery containing a damaged item, we apologize for that! Please contact us by sending us an email, and we will make sure to help you as fast as we can!
How do I exchange/return my order?
Due to payment reasons, we cannot exchange your product for another product. Our apologies for the inconvenience. If you wish to return your order, please send it back to us and we will handle your return as soon as we receive it. Please note that you need to pay for the return cost.